Multichat and communication

← Back

Messages from messengers, marketplaces, and email in one window, chat on the site.

What is multichat and how to startMultichat collects conversations from messengers, social networks, marketplaces, email, and the site chat into one window. Start with the section with the multichat module and the…How to reply to a client in multichatOpen the chat, click "Take to work", then "Reply". Send with the "Send" button or Ctrl+Enter, and finish with "Completed".How to connect Telegram, WhatsApp, and MAX to multichatThese messengers are connected via QR code: connection name → "Save" → "Connect via QR" → scan the code with your phone.How to connect messages from a VKontakte and Odnoklassniki groupBoth require a community access key. For VKontakte, Callback API is also configured; Odnoklassniki subscribes automatically.How to connect Ozon, Wildberries, and Yandex Market chatsEach marketplace is connected with an API key from the seller's account: "Add channel" → marketplace → paste key → "Save and connect".How to connect Avito messagesThe easiest way is the "Connect via Avito" button: log in to the company account and grant access. The second way is your own Client ID and Client Secret keys.How to connect email to multichat"Settings" → "Email settings" → "Add account": select the email service, enter the address and app password, click "Check" and "Save".How to receive T-Bank payments in multichatThe "T-Bank" channel shows incoming funds to the settlement account as messages: one conversation per payer. It is connected with a T-API token.How to work with multichat foldersFour system folders — Inbox, In Progress, Done, Trash — plus your own folders and subfolders. Conversations are moved by dragging or with the "Move" button.How to automatically sort messages into folders"Settings" → "Rules": one rule per line, for example Messages with subject "URGENT" move to folder "Important". Test with the "Test" button.How to set up working hours and auto-reply outside working hours"Settings" → "Rules" → "Working days" tab: hours, weekends, holidays, and auto-reply text. Until "Save" is clicked, the auto-reply is not sent.What employees see in the multichat and how to open settings for themAn employee sees "Inbox" and their conversations in the "In progress" and "Completed" folders. The administrator grants access to "Settings" with the "Select employees" button.How to put an online chat on your websiteIn the multichat, create a "Website chat" channel, copy the embed code and add it to all pages of the site. Conversations with visitors will come to the multichat.How to show the number of unread messages in the menuAdd an item with the informer_multichat module to the structure — a badge with the red number of unread conversations will appear in the menu, leading to the multichat.How to set up an internal chat for employeesA section with the chat module provides a "General chat" for all site users and a personal conversation between two people. The same conversation is visible in the multichat as "Or…How to send a file, reply with a quote or forward a message in the internal chatFiles — with the paperclip, by dragging or Ctrl+V. Right-clicking a message (or ⋮, or a long press on the phone) opens the menu: reply, forward, edit, delete.

Tips for working with the builder

The "Help" section is made for those who are building a website on "Pervaya Liniya" for the first time. It contains answers to common questions: how to create a website, what to write in the fields, how to edit texts and photos, how to connect your own domain, and how to set up sections. The materials will help you figure things out without contacting support.

The builder is simple: you fill in the fields on the creation page, and then edit the content directly on the finished website. If something does not work or is unclear, check the relevant help item. The instructions are written in plain language and describe every step.

In Help you will find answers to questions:

  • how to come up with a website address and what to do if the name is taken;
  • how to change the title, description, and other texts on the page;
  • how to add products, services, or request forms;
  • how to connect your own domain instead of an address on firstline.com.ua;
  • how to set up sections and modules for your business needs.

If you cannot find the answer you need, use the feedback form — we will help you figure it out. The section is updated so that you can always find current information about working with the builder.