How to work with multichat folders

1. Click "New folder" at the bottom of the column, enter the "Folder name", select a "Color" and in "Location" — "Root folder", "Inside Inbox", or another folder. Nesting is up to 5 levels.
2. To edit a folder, hover over it and click the gear icon: a pencil (edit), a plus (subfolder), and a trash can (delete) will appear.
3. Conversations are moved by the six-dot handle on the right in the row — drag it to the desired folder. Rows checked with a checkbox move together. Or open the conversation and click "Move".

Counters. The blue badge next to a folder shows how many unread conversations you have in it. The checkbox "Don't show unread count" removes the badge, for example for a newsletter folder. Trash has no badge.

System folders can be renamed, recolored, have subfolders created inside them, or be hidden with the trash can by the administrator. A hidden folder disappears for everyone, but conversations in it remain and new ones continue to arrive there. To restore — in the "New folder" window, "Hidden folders" block.

Visibility. If the site has employee groups, a "Folder visibility (employee groups)" block appears for a shared folder: if nothing is selected, everyone sees the folder; subgroups of the selected group also see it.

Personal folders. A folder created by an employee is visible only to them — neither colleagues nor the administrator. It is marked with a person icon.

In the "Move" window, there is a checkbox "Always move from "…"" — it immediately creates a rule for this sender.

If it didn't work

• Deleted a folder — conversations disappeared. They didn't disappear: when a folder is deleted, conversations return to shared folders, and subfolders become root.
• An employee doesn't see the folder. Check its visibility to groups and the group composition.