What is multichat and how to start

1. Create a section and enter multichat in the "Module" field. The page works only for logged-in users: guests will see a login prompt.
2. Open the section. On the left is the folder column, in the middle is the list of chats with search, on the right is the open chat.
3. Click "Add channel" under the "Write" button. While there are no channels, the same button pulses right in the empty list.
4. In the "Multichat channels" window, in the "New channel" block, select what to connect: Email, VKontakte, Telegram, WhatsApp, MAX, Avito, Ozon, Wildberries, Yandex Market, T-Bank, Odnoklassniki, or Website chat. The settings for that channel will open.
5. Fill them in and save. The new channel will be added to this multichat automatically, and the first messages will be pulled in immediately or within a couple of minutes.

Each request is a chat (a ticket with its own number). New ones go to "Inbox", from where an employee takes them into work, replies, and marks them as completed.

The window adapts to you: the borders between columns and the height of the reply field can be dragged with the mouse (double-clicking on the border returns it to how it was). The settings windows, "Write", and "New folder" do not close the page — they can be moved by the header, resized, and collapsed. Esc closes the window.

There can be several sections with multichat — for example, a separate one for the sales department. Each has its own set of channels: the checkboxes in the "Multichat channels" window show or hide a channel only in that section; the account and chat are not deleted.

If it didn't work

• No "Add channel" button. Only the site administrator sees it.
• The section title disappeared above the multichat. This is by design: empty title and text are not displayed, and filled ones are edited in the section settings, not by clicking on the page.
• The channel is connected, but there are no chats. Check the "Connection errors" triangle at the bottom of the folder column and the channel checkbox in the "Multichat channels" window.