How to connect Ozon, Wildberries, and Yandex Market chats

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Each marketplace is connected with an API key from the seller's account: "Add channel" → marketplace → paste key → "Save and connect".

  1. In multichat, click "Add channel" and select Ozon, Wildberries, or Yandex Market, then "New connection".
  2. Create a key in the seller's account:
    • Ozon — Settings → Seller API → "Generate key", with access to chats. Enter the "Client-Id" and "Api-Key".
    • Wildberries — Profile → Settings → API access → "Create token", category "Chat with customers", without the "Read only" checkbox. Paste into "WB API token".
    • Yandex Market — profile icon → Settings → API and modules → "Create API key" with "Communication with customers" access. Paste into "Api-Key". The "Account ID" is needed only if the key opens several accounts.
  3. Click "Save and connect". Multichat will check the key and load the latest chats; new messages are then fetched every minute.
  4. For Ozon and Market, you can enable instant delivery: copy the address from the "Instant delivery (optional)" block and paste it in your account into push notifications (API notifications).

Platform rules. You must not share your phone, email, links, or invite the buyer outside the marketplace. A reminder is displayed above the reply field, and if a contact is found in the reply, multichat will ask again: "Fix" or "Send anyway".

Replies in Ozon and Wildberries are up to 1000 characters, in Market — up to 4096. Wildberries accepts only JPEG, PNG, and PDF files.

If it didn't work

  • Error "Ozon denied access to chats". Ozon opens chats via API only with a Premium Plus or Premium Pro subscription.
  • Error "WB: too many requests…" or "WB limited requests to chat…". A "Basic" token has a limit of one request per hour. Create a "Personal" token and replace it in the settings.
  • Wildberries stopped working after six months. The token lasts up to 180 days: create a new one and paste it into the same connection. The list warns about this in advance.
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See also

What is multichat and how to startMultichat collects conversations from messengers, social networks, marketplaces, email, and the site chat into one window. Start with the section with the multichat module and the…How to reply to a client in multichatOpen the chat, click "Take to work", then "Reply". Send with the "Send" button or Ctrl+Enter, and finish with "Completed".How to connect Telegram, WhatsApp, and MAX to multichatThese messengers are connected via QR code: connection name → "Save" → "Connect via QR" → scan the code with your phone.How to connect messages from a VKontakte and Odnoklassniki groupBoth require a community access key. For VKontakte, Callback API is also configured; Odnoklassniki subscribes automatically.

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