How to set up an internal chat for employees

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A section with the chat module provides a "General chat" for all site users and a personal conversation between two people. The same conversation is visible in the multichat as "Organization chat".

  1. Create a section and enter the value chat in the "Module" field. Only logged-in site users can write.
  2. On entry, the "General chat" opens immediately — all site users can see it.
  3. To write to one person, start typing a name or the beginning of an e-mail in the "Find a chat partner" field. An empty search shows the list of users.
  4. From the general chat you can go to a personal one by clicking on the name or avatar of the message author.

Only the two people can see a personal conversation — even the site administrator cannot read it. New messages appear on their own, without refreshing the page. The 😊 button in the input field opens the emoji panel.

Name and avatar. If no name is set in the profile, colleagues see you by the beginning of your e-mail — a "Specify name" hint will appear above the list. The avatar is uploaded on the /settings page, "Avatar" block: JPG, PNG, GIF or WEBP up to 8 MB, the image will be cropped to a square.

Connection with the multichat. The conversation is stored as the "Organization chat" channel: you can also reply to a colleague from the multichat. The number of unread messages in the menu is shown by the informer with the informer_chat module.

Links: /chat?u=all — general chat, /chat?u= with a user number — personal conversation with them.

If it didn't work

  • The search doesn't find a colleague. Search by the beginning of the e-mail: they may not have a name.
  • There's no "Avatar" block in the settings. It only appears when the site has a chat or multichat section.
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See also

What is multichat and how to startMultichat collects conversations from messengers, social networks, marketplaces, email, and the site chat into one window. Start with the section with the multichat module and the…How to reply to a client in multichatOpen the chat, click "Take to work", then "Reply". Send with the "Send" button or Ctrl+Enter, and finish with "Completed".How to connect Telegram, WhatsApp, and MAX to multichatThese messengers are connected via QR code: connection name → "Save" → "Connect via QR" → scan the code with your phone.How to connect messages from a VKontakte and Odnoklassniki groupBoth require a community access key. For VKontakte, Callback API is also configured; Odnoklassniki subscribes automatically.

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