How to put an online chat on your website

1. In the multichat: "Add channel" → "Website chat" → "New website chat".
2. In the "Chat window" block, set the "Window title", "Greeting" and decide whether to ask for the "Visitor's name and contact": don't ask, can be skipped, or required before the first message.
3. In the "Channels in the button menu" block, check the connected messengers — the button menu will show items "Write on Telegram", "Write on WhatsApp", etc. The link can be edited; for MAX it is inserted manually.
4. In the "Button on the site" block, choose the corner, margins, "Button color" and how often the icons change.
5. Click "Save". In the "Code for the client's site" block a code will appear — click "Copy".
6. Insert the code before the closing </body> tag on all pages where the button is needed. You can check in advance via the "Open a test page with the widget" link.

The code is inserted once: further changes to the settings are picked up by the site automatically, within a minute.

The visitor writes in the window in the corner of the site, and files can be attached. The conversation comes to the multichat with the address of the page from which they wrote, and the employee's reply appears to the visitor in the same window. Two checkmarks next to the reply mean that the visitor has seen it.

The "Sites where the widget works" field limits where the button will appear: one address per line, subdomains are fine. Empty — it works everywhere the code is inserted.

If it didn't work

• There's no button on the site. Check the "Website chat enabled" and "Show on phones" checkboxes, as well as the list of sites — the address must match.
• The visitor left before the reply. They will only see the reply if they return to the site from the same browser — so it's worth asking for a contact.