How to transfer conversations to amoCRM chats and open the site from the amoCRM menu

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Chats are connected via the "Connect chats" button after receiving a channel from amoCRM support, the menu item — via the widget.zip archive from the app_amo section page.

Both features are configured on the section page with the app_amo module, once amoCRM is connected.

Chats

  1. Send a request for a chat channel to amoCRM support. Include the "Chat channel hook URL" from the section page.
  2. The response will contain the channel ID and secret key. Enter them in "Module settings": "Chat channel ID", "Channel secret key". Optionally change the "Channel name in amoCRM".
  3. On the section page, click "Connect chats".

New multichat messages from this site appear in amoCRM chats. A manager's reply from amoCRM goes to the client in the same channel. Conversations before connection are not transferred. You can stop the transfer with the "Disconnect chats" button.

Site in the amoCRM left menu

  1. On the section page, click "Download widget.zip". The archive is built for your site.
  2. In amoCRM, open your integration, click "Upload archive", then "Install".
  3. In "Module settings", specify the "Section after login": / — home, /multichat — multichat.

A "Site" item will appear in the amoCRM menu. An employee logs into the site with their amoCRM account without a password, and a site account is created automatically. Pages from the "Payment pages (open in a new tab in the amoCRM frame)" field open separately: payment inside the amoCRM window doesn't work.

If it didn't work

  • "This site has no multichat". Chats require a connected multichat.
  • No "Upload archive" in the integration card. The archive is accepted only by an integration created in your account ("Private integrations" section). Create one and enter its ID and key in the module settings.
  • Operator replies from the multichat are not visible in amoCRM. The panel will warn that no amoCRM user with chat access was found. Grant such access to at least one employee.
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See also

What are site applications and integrations and where to enable themAn integration is a site section with a special module: create a section, select the module in the "Integrations" tab of the module store and fill in the "Module settings".How to send leads from the site to amoCRMCreate a section with the app_amo module, set up an integration in amoCRM, enter its ID and secret key and click "Connect amoCRM" — leads will become deals.How to open the site as an application in Bitrix24Create a section with the app_b24 module, add a local application on the portal with the addresses from the section page and enter its client_id and client_secret in the module set…How to connect MoySklad and upload products to the siteCreate a section with the app_moysklad module, paste the token from MoySklad and click "Connect" — groups become catalog sections, products become objects with prices and stock.

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