How to connect Telegram, WhatsApp, and MAX to multichat

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These messengers are connected via QR code: connection name → "Save" → "Connect via QR" → scan the code with your phone.

  1. In multichat, click "Add channel" and select Telegram, WhatsApp, or MAX. Telegram can also be opened from "Settings" (the gear icon at the bottom of the folder column).
  2. Click "New connection" and enter a "Connection name" — for example, "Work Telegram". It's only for you to distinguish accounts.
  3. Click "Save", then "Connect via QR".
  4. On your phone, open the messenger with the work account, find the option to connect a new device in its settings, and scan the code from the screen.
  5. If the account has a two-step verification password (for MAX — two-factor), a field for it will appear — enter it and click "Continue".

Multichat connects as another device of your account; the phone continues to work as before. Replies sent from the phone will also appear in the chat.

Multichat includes personal dialogs. Telegram groups and channels and MAX group chats are not displayed there.

Messengers do not transmit the interlocutor's phone number. In WhatsApp, the number is visible only for chats addressed by number; in others — only the name.

If it didn't work

  • WhatsApp says "QR code expired — click 'Connect' again". Click "Connect via QR" again and scan immediately — the code doesn't last long.
  • After scanning, it says "Connecting to WhatsApp…" for a long time. This is normal: after scanning, WhatsApp reconnects. Wait a minute without closing the window.
  • The message "didn't arrive". Check the "In progress" folder: a new message from the same person is appended to their open chat rather than creating a new one.
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See also

What is multichat and how to startMultichat collects conversations from messengers, social networks, marketplaces, email, and the site chat into one window. Start with the section with the multichat module and the…How to reply to a client in multichatOpen the chat, click "Take to work", then "Reply". Send with the "Send" button or Ctrl+Enter, and finish with "Completed".How to connect messages from a VKontakte and Odnoklassniki groupBoth require a community access key. For VKontakte, Callback API is also configured; Odnoklassniki subscribes automatically.How to connect Ozon, Wildberries, and Yandex Market chatsEach marketplace is connected with an API key from the seller's account: "Add channel" → marketplace → paste key → "Save and connect".

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