The multichat channel shows an error or messages don't arrive

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Open "Connection errors" (the triangle at the bottom of the folders column) and click the channel name — its settings will open. Most often the key has expired or been revoked.

When a channel has a problem, a triangle "Connection errors" lights up at the bottom of the folders column for the administrator. The window shows which channel and what happened; clicking the name opens the settings of that connection, "Check again" rechecks.

Typical causes: Wildberries token expired (valid up to 180 days) or Odnoklassniki key was replaced; Avito revoked access — "Reconnect via Avito"; Ozon requires a Premium Plus or Premium Pro subscription; the T-Bank token doesn't have the site's IP address; the email app password was changed. Update the key and save the connection.

If there's no error but the message isn't visible — check the "In progress" folder: a new message is appended to the open conversation with the same person.

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See also

Changes are not visible on the siteGuests get pages from the site cache, and the browser keeps its own copy. Check in incognito mode, refresh with cache clearing (Ctrl+F5), or reset the cache at /pagecache.Page returns 404Either there is no section with that URL, or it has "Nobody. Close access.", or the section is hidden in this language.Emails with requests are not arrivingCheck the "Spam" folder and the address in the form's "Button action" field: Send{address}. Empty braces — the email goes to the site administrators.Menu item moved to another zone by itselfOpen the section, select the desired value in the "Orientation" field, and save — after that it stays put.

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