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Guests get pages from the site cache, and the browser keeps its own copy. Check in incognito mode, refresh with cache clearing (Ctrl+F5), or reset the cache at /pagecache.

The administrator always sees a fresh page, while guests see a ready copy from the page cache. Usually the cache resets itself immediately after saving in the admin panel, but it's more convenient to check how guests see the site in incognito mode.

If guests still see the old version, open "Page cache" in the "Admin" menu (/pagecache) and click "Reset cache". A section that should not be cached is marked with the "Do not cache" checkbox in its settings window.

If you can't see it either, refresh the page with browser cache clearing: Ctrl+F5 (on Mac ⌘+Shift+R). If that doesn't help, check whether you saved the window (the "Save" button) and whether you edited the right section: the site may have several similar pages.

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See also

Page returns 404Either there is no section with that URL, or it has "Nobody. Close access.", or the section is hidden in this language.Emails with requests are not arrivingCheck the "Spam" folder and the address in the form's "Button action" field: Send{address}. Empty braces — the email goes to the site administrators.Menu item moved to another zone by itselfOpen the section, select the desired value in the "Orientation" field, and save — after that it stays put.Section disappeared from the menuMost often its access level changed: values like "No one…" remove the item from the menu. In another language, the section may be hidden by a language rule.

Tips for working with the builder

The "Help" section is made for those who are building a website on "Pervaya Liniya" for the first time. It contains answers to common questions: how to create a website, what to write in the fields, how to edit texts and photos, how to connect your own domain, and how to set up sections. The materials will help you figure things out without contacting support.

The builder is simple: you fill in the fields on the creation page, and then edit the content directly on the finished website. If something does not work or is unclear, check the relevant help item. The instructions are written in plain language and describe every step.

In Help you will find answers to questions:

  • how to come up with a website address and what to do if the name is taken;
  • how to change the title, description, and other texts on the page;
  • how to add products, services, or request forms;
  • how to connect your own domain instead of an address on firstline.com.ua;
  • how to set up sections and modules for your business needs.

If you cannot find the answer you need, use the feedback form — we will help you figure it out. The section is updated so that you can always find current information about working with the builder.