How to connect email to multichat

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"Settings" → "Email settings" → "Add account": select the email service, enter the address and app password, click "Check" and "Save".

  1. Open "Settings" (the gear icon at the bottom of the folders column) → "Email settings" and click "Add account".
  2. In the "Email service" field, select Yandex, Mail.ru, Gmail, or Outlook — the servers will be filled in automatically. For other email, select "Other / manual" and enter the "IMAP server" (receiving) and "SMTP server" (sending replies) with ports.
  3. Fill in "Email", "Login", and "App password". This is not your regular email password: for Yandex, Mail.ru, and Gmail, it is created separately in the mailbox security settings.
  4. Click "Check", then "Save".

New emails arrive in the multichat "Inbox", and replies are sent from the same mailbox. Formatted emails are displayed as in an email client: images inside the email are in place, sender scripts are stripped.

Signature for all emails is set in "Settings" → "Rules", field "Email signature".

On first connection, the latest emails from the mailbox are fetched, not the entire archive.

If it didn't work

  • The client received a reply from a different address. This happens when "Login" and "Email" are different (for example, a Gmail mailbox sends on behalf of another address). Multichat sets the "Email" as the reply-to address, but it's safer to add this address in Gmail settings as an additional sender address.
  • The client's reply didn't appear in the "Inbox" folder. An email with the same subject is appended to the previous conversation, even if it's in the "Done" or "Trash" folder. Search by address.
  • "Check" gives a login error. Most likely, a regular password was entered instead of an app password, or IMAP access is disabled in the mailbox.
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See also

What is multichat and how to startMultichat collects conversations from messengers, social networks, marketplaces, email, and the site chat into one window. Start with the section with the multichat module and the…How to reply to a client in multichatOpen the chat, click "Take to work", then "Reply". Send with the "Send" button or Ctrl+Enter, and finish with "Completed".How to connect Telegram, WhatsApp, and MAX to multichatThese messengers are connected via QR code: connection name → "Save" → "Connect via QR" → scan the code with your phone.How to connect messages from a VKontakte and Odnoklassniki groupBoth require a community access key. For VKontakte, Callback API is also configured; Odnoklassniki subscribes automatically.

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