What the customer sees on the order payment page
← BackThe /pay/… page opens after checkout: on the left, the order composition and details; on the right, the amount and payment method buttons.
The order page opens automatically after the button with the rule Pay. A link to it is in the order email and in the "My orders" section.
- "Order contents" — items with image, quantity, price, and total.
- "Order data" — what the customer entered in the form.
- "To pay" — the amount and buttons for enabled methods: "Pay by card", "Pay via SBP", "Issue invoice". Card payment redirects to the bank's page.
- For an invoice — a short form: "Organization or sole proprietor", "INN", "KPP", "Address", and the "Get invoice" button.
- If a quote is enabled — a separate link "Download quote".
When there are no payment methods, instead of buttons there is "Thank you!" and "A manager will contact you.", and the amount is labeled "Order total". This is how the site works as request collection without payment.
After payment, the page shows "Order paid"; on cancellation or refund — the corresponding mark. On a phone, the payment block is at the top, above the contents.
The administrator also sees a "For administrator" block at the bottom: status change, payment method, and request source. The source is not shown to the customer.
If it didn't work
- "Order not found". The link was not copied in full or was opened on another site.
- "Payment is being processed by the bank". The bank has not yet sent confirmation — the page will refresh automatically.
- "Payment failed". The bank declined; the customer can retry or choose another method.
See also
Tips for working with the builder
The "Help" section is made for those who are building a website on "Pervaya Liniya" for the first time. It contains answers to common questions: how to create a website, what to write in the fields, how to edit texts and photos, how to connect your own domain, and how to set up sections. The materials will help you figure things out without contacting support.
The builder is simple: you fill in the fields on the creation page, and then edit the content directly on the finished website. If something does not work or is unclear, check the relevant help item. The instructions are written in plain language and describe every step.
In Help you will find answers to questions:
- how to come up with a website address and what to do if the name is taken;
- how to change the title, description, and other texts on the page;
- how to add products, services, or request forms;
- how to connect your own domain instead of an address on firstline.com.ua;
- how to set up sections and modules for your business needs.
If you cannot find the answer you need, use the feedback form — we will help you figure it out. The section is updated so that you can always find current information about working with the builder.
