How to set a password for a user if they can't log in

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In the user list, click "Change password" next to the desired row, enter or generate a password, and give it to the person.

  1. Open "General Settings" → "Users" tab.
  2. Find the person via "User search" and click "Change password" in their row.
  3. Enter "New password" and "Confirm password" — at least 6 characters. You can click the generate button: a 10-character password will appear in plain text, easy to copy.
  4. If you want the person to come up with their own password, check "Ask to change password on next login".
  5. Click "Save password" and give the password to the user in a convenient way.

No email is sent to the user — you communicate the password. If the person's email works, it's easier to send them to the "Forgot password?" page: a temporary password will arrive automatically.

The password is changed only on this site: accounts on different sites are independent.

If it didn't work

  • "Passwords do not match" or "minimum 6 characters". The password was not saved — open the window again and re-enter.
  • The row has no "Change password" button. This is a service account of the platform support; only the owner can change its password.
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See also

What's where in the "General settings" sectionNine tabs: Users, Adding objects, Finances, Prices, Promo codes, Payment acceptance, About the site, Site languages, SEO promotion.How to download a site copy and restore it from oneSection /backups: "Download site copy" saves an encrypted file, "Restore from file…" returns the site to it. A safety copy is made before restoration.How to split users into groups and open a section to only one groupGroups are created on the "Users" tab in the "General Settings" section, and in the section window with "Registered only" access, the groups that can see it are checked.How to allow users to add objects to a section themselvesThe "Adding objects" tab in the "General Settings" section: for a section, click "Configure" and check groups or individual users.

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