How to view the site as a specific user

1. Open "General Settings" → "Users" tab.
2. Click the arrow icon right after the e-mail of the desired person (tooltip "Log in as user").
3. The site's home page will open — already as them. At the bottom of the screen, a bar says "You are viewing the site as a user…".
4. When done, click "Return to admin" in that bar — no password needed.

This is useful when a person writes "it doesn't open for me" or "I don't see the section": you see exactly their menu, their balance, the sections available to them, and their errors. The user's password is not changed and not needed.

While you are in someone else's account, you do not have administrator rights: "General Settings" and editing are unavailable. Logging into someone else's account is not counted as a user visit — their last visit date does not change.

If it didn't work

• Clicked "Log out" in the menu and got logged out completely. "Log out" ends the entire session, including yours. You should return using the button in the bottom bar; if you already logged out, just log in again.
• Your own row has no icon. There's no point logging in as yourself, so the icon isn't there.
• "Session expired, please repeat the action." The users page was open too long — refresh it and click the icon again.