Paid, but the balance wasn't topped up

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The balance is topped up when the order gets the "Paid" status based on the bank's notification. Open "Finance" — there you can see whether the order is awaiting payment.

Topping up is an order: the money is credited at the moment the bank confirms the payment and the order gets the "Paid" status. Usually this takes seconds, but the bank's notification may be delayed.

Open the /finance section: when opened, it itself reconciles paid orders with the balance, and shows unpaid ones in the "Awaiting payment" line. If the order is there — the payment didn't reach the site; repeat it via the order link.

Payment by invoice is not confirmed by the bank: the "Paid" status is set by the site administrator on the order page, after which the amount is credited.

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See also

Changes are not visible on the siteGuests get pages from the site cache, and the browser keeps its own copy. Check in incognito mode, refresh with cache clearing (Ctrl+F5), or reset the cache at /pagecache.Page returns 404Either there is no section with that URL, or it has "Nobody. Close access.", or the section is hidden in this language.Emails with requests are not arrivingCheck the "Spam" folder and the address in the form's "Button action" field: Send{address}. Empty braces — the email goes to the site administrators.Menu item moved to another zone by itselfOpen the section, select the desired value in the "Orientation" field, and save — after that it stays put.

Tips for working with the builder

The "Help" section is made for those who are building a website on "Pervaya Liniya" for the first time. It contains answers to common questions: how to create a website, what to write in the fields, how to edit texts and photos, how to connect your own domain, and how to set up sections. The materials will help you figure things out without contacting support.

The builder is simple: you fill in the fields on the creation page, and then edit the content directly on the finished website. If something does not work or is unclear, check the relevant help item. The instructions are written in plain language and describe every step.

In Help you will find answers to questions:

  • how to come up with a website address and what to do if the name is taken;
  • how to change the title, description, and other texts on the page;
  • how to add products, services, or request forms;
  • how to connect your own domain instead of an address on firstline.com.ua;
  • how to set up sections and modules for your business needs.

If you cannot find the answer you need, use the feedback form — we will help you figure it out. The section is updated so that you can always find current information about working with the builder.