Employee cannot see a conversation or folder in the multichat

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In the "In progress" and "Completed" folders, an employee sees only their own conversations, and folders may be closed to groups or belong to others as personal.

An employee sees "Inbox" in full, but in the "In progress" and "Completed" folders — only conversations where they are the assignee. A colleague's conversation is visible to the administrator.

If a folder is not visible — check in its window "Folder visibility (employee groups)" and whether the employee is in the selected group. Another employee's personal folder is not visible to anyone except the owner.

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See also

Changes are not visible on the siteGuests get pages from the site cache, and the browser keeps its own copy. Check in incognito mode, refresh with cache clearing (Ctrl+F5), or reset the cache at /pagecache.Page returns 404Either there is no section with that URL, or it has "Nobody. Close access.", or the section is hidden in this language.Emails with requests are not arrivingCheck the "Spam" folder and the address in the form's "Button action" field: Send{address}. Empty braces — the email goes to the site administrators.Menu item moved to another zone by itselfOpen the section, select the desired value in the "Orientation" field, and save — after that it stays put.

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