Page returns 404

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Either there is no section with that URL, or it has "Nobody. Close access.", or the section is hidden in this language.

Open "Site structure" and find the section. Check two fields: "URL (alias)" — the address must match what's in the browser bar — and "Access level": the value "Nobody. Close access." returns 404 to everyone except the administrator.

404 only in another language (/en/…) — the section is hidden for that language in "General settings" → "Site languages" → "Sections and informers by language".

An address with a dot (e.g. /page.html) is not considered a section by the engine at all — remove the extension. A module name in the address (/forms) also doesn't work on its own: a module opens only at the address of its section.

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See also

Changes are not visible on the siteGuests get pages from the site cache, and the browser keeps its own copy. Check in incognito mode, refresh with cache clearing (Ctrl+F5), or reset the cache at /pagecache.Emails with requests are not arrivingCheck the "Spam" folder and the address in the form's "Button action" field: Send{address}. Empty braces — the email goes to the site administrators.Menu item moved to another zone by itselfOpen the section, select the desired value in the "Orientation" field, and save — after that it stays put.Section disappeared from the menuMost often its access level changed: values like "No one…" remove the item from the menu. In another language, the section may be hidden by a language rule.

Tips for working with the builder

The "Help" section is made for those who are building a website on "Pervaya Liniya" for the first time. It contains answers to common questions: how to create a website, what to write in the fields, how to edit texts and photos, how to connect your own domain, and how to set up sections. The materials will help you figure things out without contacting support.

The builder is simple: you fill in the fields on the creation page, and then edit the content directly on the finished website. If something does not work or is unclear, check the relevant help item. The instructions are written in plain language and describe every step.

In Help you will find answers to questions:

  • how to come up with a website address and what to do if the name is taken;
  • how to change the title, description, and other texts on the page;
  • how to add products, services, or request forms;
  • how to connect your own domain instead of an address on firstline.com.ua;
  • how to set up sections and modules for your business needs.

If you cannot find the answer you need, use the feedback form — we will help you figure it out. The section is updated so that you can always find current information about working with the builder.