The site opens slowly

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Check whether page caching is enabled in /pagecache, and check speed in an incognito window: pages are always rebuilt for administrators.

Open "Page Cache" in the "Admin" menu (/pagecache) and make sure the "Cache pages of this site" checkbox is selected. With caching enabled, guests receive ready-made pages almost instantly.

You won't see this speedup yourself: for a logged-in user and administrator, pages are always rebuilt, and the admin panel is noticeably heavier than the storefront. Check the site in an incognito window and from the second page — the cache does not serve a new visitor's first visit.

If one section is slow, check whether it has the "Do not cache" checkbox selected and whether it is in the exclusion list.

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See also

Changes are not visible on the siteGuests get pages from the site cache, and the browser keeps its own copy. Check in incognito mode, refresh with cache clearing (Ctrl+F5), or reset the cache at /pagecache.Page returns 404Either there is no section with that URL, or it has "Nobody. Close access.", or the section is hidden in this language.Emails with requests are not arrivingCheck the "Spam" folder and the address in the form's "Button action" field: Send{address}. Empty braces — the email goes to the site administrators.Menu item moved to another zone by itselfOpen the section, select the desired value in the "Orientation" field, and save — after that it stays put.

Tips for working with the builder

The "Help" section is made for those who are building a website on "Pervaya Liniya" for the first time. It contains answers to common questions: how to create a website, what to write in the fields, how to edit texts and photos, how to connect your own domain, and how to set up sections. The materials will help you figure things out without contacting support.

The builder is simple: you fill in the fields on the creation page, and then edit the content directly on the finished website. If something does not work or is unclear, check the relevant help item. The instructions are written in plain language and describe every step.

In Help you will find answers to questions:

  • how to come up with a website address and what to do if the name is taken;
  • how to change the title, description, and other texts on the page;
  • how to add products, services, or request forms;
  • how to connect your own domain instead of an address on firstline.com.ua;
  • how to set up sections and modules for your business needs.

If you cannot find the answer you need, use the feedback form — we will help you figure it out. The section is updated so that you can always find current information about working with the builder.